At RM88, your privacy is not merely a legal obligation — it is a core value we take seriously. This Policy clearly and honestly explains how we collect, use, protect, and manage your personal data in accordance with the Malaysian Personal Data Protection Act 2010.
Here is a summary of how RM88 handles your data — before you read the full policy below.
All data transmitted between your device and RM88's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks, including Maybank and CIMB. Whether you make a deposit via Touch 'n Go, GrabPay, or DuitNow, your financial information travels through a fully secured channel at all times.
RM88 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. This means your data is collected lawfully, limited to the stated purposes, and you have the right to access, correct, or request deletion of your data at any time. Compliance with Malaysian law is not optional for RM88 — it is an obligation we embrace wholeheartedly.
RM88 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is shared only when necessary for platform operations — such as payment processing through Malaysian e-Wallet gateways — and exclusively with parties bound by strict confidentiality obligations.
You can access, review, and update your personal data at any time through your RM88 account settings. If you wish to correct inaccurate information, request a copy of the data we hold, or apply for account deletion along with all associated data, you may do so by contacting the RM88 privacy team via email.
Your data is used, among other things, to protect your account from unauthorised access and fraudulent activity. RM88's monitoring systems operate around the clock to detect unusual transaction patterns and provide early alerts if any suspicious activity is detected on your account — proactive protection running in the background without disrupting your gaming experience.
RM88 may send you promotional notifications and offers based on your gaming preferences. This is entirely optional, however. You can opt out of any or all marketing communications from RM88 through your account settings or by contacting our support team — with no impact on your account or VIP benefits.
As an RM88 player and individual based in Malaysia, you hold certain rights under the Personal Data Protection Act 2010, all of which we fully respect.
You have the right to request and receive a copy of the personal data RM88 holds about you. Requests can be submitted by email and will be processed within 14 business days.
If any personal data we hold about you is inaccurate or outdated, you have the right to request an immediate correction. Simply log in to your RM88 account and update your profile information directly.
You may request the deletion of your personal data upon closing your RM88 account, subject to the record retention obligations stipulated under Malaysian law.
You may withdraw consent for data processing at any time for marketing purposes. Withdrawal does not affect the validity of any processing that took place prior to that point.
You have the right to object to the processing of your data for direct marketing purposes. Submit a written request to support@rm88.life and we will respond within 7 business days.
You may request a copy of your data in a machine-readable format for portability purposes if you close your RM88 account and wish to transfer to another platform.
Transparency is a core value at RM88. This table shows exactly what data we collect and why it is needed to run our platform.
| Data Category | Example Information | Purpose of Collection | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Identity verification (KYC), fraud prevention, legal compliance | Legal / contractual obligation |
| Contact Details | Malaysian mobile number, email address | Account communications, OTP verification, customer support | Contract fulfilment |
| Financial Data | E-Wallet account number, FPX bank account number | Processing deposits (Touch 'n Go, GrabPay, DuitNow, FPX) and withdrawals | Contract fulfilment / legitimate interest |
| Usage Data | Betting history, games played, session duration | VIP programme management, responsible gaming compliance, product improvement | Legitimate interest / contractual fulfilment |
| Technical Data | IP address, device type, web browser, session cookies | Platform security, fraud detection, performance optimisation | Legitimate interest |
| Communication Data | Live chat conversation records, support tickets, emails | Customer service records, complaint resolution, quality training | Legitimate interest / contractual fulfilment |
| Marketing Data | Game preferences, response to promotions | Personalisation of relevant RM88 promotional offers for you | Your consent (withdrawable at any time) |
This Privacy Policy ("Policy") explains how RM88 ("we", "the RM88 platform") collects, uses, discloses, stores and protects your personal data when you use the RM88 platform at rm88.life. We handle your personal data responsibly and in accordance with the Personal Data Protection Act (PDPA) Malaysia 2010 and all other applicable legal provisions.
At RM88, we believe that players who understand how their data is used are more confident and comfortable using our platform. That is why we have made every effort to write this Policy in plain language that all Malaysian players can understand — not the dry, confusing legal jargon you usually see. We want you to genuinely understand what we do with your data, not just tick a consent box.
By registering an RM88 account, making a deposit, or using any service offered on the RM88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
When you register an RM88 account or interact with our platform, you provide personal data to us directly. This includes:
When you use the RM88 platform, our systems automatically record certain technical information required for the platform to operate securely and efficiently:
RM88 uses your personal data for the following purposes, all of which are lawful under Malaysia's PDPA 2010:
Your data is used to create and manage your RM88 account, process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, handle withdrawal requests to your e-Wallet or bank account, manage your VIP programme progress and weekly cashback rewards, and provide customer support in Bahasa Melayu via live chat.
This is one of the most critical purposes for which your data is used. RM88 uses technical data and transaction history to detect patterns indicative of potential fraud — including unauthorised account access attempts, suspicious deposit and withdrawal transactions, multiple accounts operated by the same individual, and money laundering activity. This monitoring runs 24 hours a day to protect the interests of all RM88 players.
RM88 is required under Malaysian law to retain certain records and may be obligated to disclose data to the relevant authorities when directed by a court order or legitimate enforcement agency. This includes KYC records, transaction history, and account-related communications.
Anonymised usage data is used to understand how Malaysian players interact with the RM88 platform — which games are most popular, where players encounter difficulties, and how the interface can be improved. These insights help RM88 deliver a better gaming experience for all players.
With your consent, RM88 may send you information about new promotions, exclusive offers tailored to your VIP tier, special events during Hari Raya Aidilfitri, Chinese New Year, or major sporting seasons such as the Malaysia Super League final, and relevant platform updates. You may withdraw this consent at any time.
RM88 does not sell your personal data to any third party. Data sharing occurs only in limited and necessary circumstances, as follows:
To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) and other Malaysian payment methods, the required transaction information is shared with the relevant payment processors. All payment processors used by RM88 are legitimate entities bound by strict confidentiality agreements and compliant with financial security standards.
Third-party game providers that offer slots, live casino, and table games on the RM88 platform may receive session data necessary to ensure games function correctly. This does not include your personal identity information and is governed by strict data protection agreements.
RM88 will disclose personal data when required to do so under Malaysian law — including in response to valid court orders, authorised requests from law enforcement agencies, or anti-money laundering (AML) reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
The security of your personal data is a core technical priority at RM88. We continuously invest in security infrastructure to ensure your data is protected at every stage — from transmission to storage.
All data transmitted between your device and RM88 servers is protected by Transport Layer Security (TLS) encryption with a 256-bit SSL certificate. This means that even if someone were to intercept your network traffic, the data captured would be unreadable without the correct decryption key. This security standard is equivalent to that used by Malaysia's leading banking institutions.
Personal data stored on RM88 servers is encrypted using strong encryption algorithms. Access to databases containing user data is restricted to staff who genuinely require it to perform their duties, and all access is logged and monitored. Passwords are never stored in plain text — they are stored as irreversible hashed values.
The RM88 security team monitors the platform infrastructure around the clock using automated threat detection tools and periodic manual reviews. Penetration testing is conducted regularly by independent third parties to identify and address any security vulnerabilities before they can be exploited.
The RM88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you visit the RM88 website.
You can manage and delete cookies through your web browser settings. However, disabling all cookies may affect the functionality of the RM88 platform — for example, you may be required to log in again each time you visit the site. For guidance on managing cookies in popular browsers such as Chrome, Safari, and Firefox, refer to the relevant browser's help documentation.
RM88 does not retain your personal data longer than necessary for the purposes outlined in this Policy or as required by Malaysian law. The following are general data retention guidelines:
Once the retention period has lapsed, or upon your request for deletion where no legal obligation to retain the data exists, RM88 will securely delete or anonymise the data in accordance with established procedures.
To exercise any of your data protection rights under the PDPA Malaysia 2010, you may contact the RM88 privacy team via:
For requests relating to data access, correction, or deletion rights, please include the following in your email:
RM88 will acknowledge your request within 3 business days and resolve it within 14 business days. If your request requires additional time due to its complexity, we will inform you and provide a realistic estimated resolution timeframe.
The RM88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor's personal data has been inadvertently collected due to fraud or misrepresentation of age, we will take immediate steps to delete that data and close the account in question.
If you believe your child or someone under the age of majority has registered an account on RM88, please contact us immediately at support@rm88.life. Include the relevant details so we can investigate and respond promptly. Child protection is an absolute priority at RM88, and we take this matter very seriously.
RM88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we protect user privacy. When significant amendments are made, we will notify you via:
Amendments to this Privacy Policy will take effect 14 days from the date of notification, giving you sufficient time to review the changes and make an informed decision. Your continued use of the RM88 platform after the amendment's effective date will be considered your acceptance of the revised Policy.
For any enquiries, concerns, or requests relating to this Privacy Policy or the management of your personal data by RM88, please contact our privacy team:
If you are not satisfied with how RM88 has handled your personal data after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital, the regulatory body responsible for PDPA enforcement in Malaysia.
We encourage you to reach out to RM88 directly before filing a complaint with any authority, as we are committed to resolving privacy concerns with our players in a fair and satisfactory manner.
RM88 is committed to protecting the personal data of every Malaysian player who trusts our platform. If you have any questions about this Privacy Policy or wish to exercise your data protection rights, do not hesitate to get in touch. For information on responsible gaming, visit the Responsible Gaming us. For questions regarding the platform's terms of use, please refer to Terms & Conditions RM88.